Customer service
Privacy
Your information is used to process orders and answer enquiries.
You shop as a guest. You do not need an account. This notice describes processing in the online store.
Data controller
- Helsadi AS, org.nr. 978 659 535
- Anders Sandvigs gate 36, 2609 Lillehammer
- inger@helsadi.no
- 922 58 522
Orders and contact
For purchases, I process your name, email, telephone number, delivery address, items, amounts and order/payment status to fulfil and follow up the order.
Information sent through the contact form is used to reply to you. Do not send national identification numbers, card details or sensitive health information in the form.
Providers and storage
Kustom handles payment and has its own privacy terms for its processing. Helsadi does not store card numbers or security codes.
Vercel hosts the website. Cloudflare D1 stores a limited record of orders and email deliveries. Basin receives contact-form messages. Resend sends order emails. Providers process information needed for their tasks under the applicable agreements and privacy rules.
Information is kept for as long as needed for its purpose, complaints and legal duties, including bookkeeping. Access is restricted. Providers may process information outside the EEA; where applicable, transfers must have a valid legal mechanism and appropriate safeguards.
Browser storage and Google Maps
Your browser remembers your cart, wishlist and privacy choice. A necessary protected cookie connects you to your own checkout and order confirmation. The payment solution may use necessary storage when you open checkout.
Google Maps loads only after you allow it. You can reject the map and still shop. Change your choice using Privacy settings in the footer.
Legal bases
Purchase information is processed to fulfil the contract and legal obligations. Enquiries are answered as steps before entering a contract or under a legitimate interest in customer service. Optional Google Maps loads on the basis of your consent, which you can withdraw.
Your rights
Access and other rights
You may request access, correction, deletion, restriction or data portability, and object where the conditions apply. Contact inger@helsadi.no. Legal retention duties may limit deletion.
Complaints
You can complain to the Norwegian Data Protection Authority (Datatilsynet) if you believe processing breaches privacy rules.
